Last updated: January 2025
OKO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through Stripe)
- Account credentials if you create an account
- Communication preferences
Automatically Collected Information
When you visit our site, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
- IP address (anonymized)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing communications (with your consent)
- Improve our website and product offerings
- Prevent fraudulent transactions
Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We never store your full credit card information on our servers.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
Third-Party Sharing
We do not sell your personal information. We may share data with trusted third parties who assist us in operating our website, processing payments, and delivering orders, including:
- Stripe (payment processing)
- Shipping carriers (order fulfillment)
- Email service providers (transactional emails)
- Analytics providers (anonymized data only)
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at hello@oko.com.